Refund and Cancellation Policy

Refund and Cancellation Policy – Rangoli Cinema

At Rangoli Cinema, operated by Naba Durga Movies Pvt Ltd, we strive to ensure our customers have a seamless streaming experience. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations.

1. Subscription Cancellations

You may cancel your subscription to Rangoli Cinema at any time. Upon cancellation:

Continued Access: You will retain access to premium content and services until the end of your current billing cycle. There will be no disruption in service during this period.
No Refund for Partial Periods: We do not provide refunds for unused portions of the subscription period. Your access will remain active until the next billing date.
How to Cancel: To cancel your subscription, visit your account settings in the app or contact our support team at nabadurgamovies@gmail.com. Ensure you follow the instructions clearly to avoid confusion regarding cancellation timing.

2. Refund Eligibility

Refunds may only be granted under the following circumstances:

Accidental Billing: If you were incorrectly charged due to a technical error or duplicate billing, please contact us immediately to resolve the issue.
Unauthorized Transactions: If your account was used without your permission, please notify us within 7 days of the transaction to be eligible for a refund.

Non-Refundable Cases:

Refunds will not be provided under the following circumstances:

Change of Mind: If you decide you no longer want the subscription after purchase.
Dissatisfaction with Content: Refunds will not be given solely based on dissatisfaction with the available content unless the service is defective or significantly misrepresented.
Lack of Usage: If you do not use the service after subscribing.

3. Refund Process

If you qualify for a refund, the process will be as follows:

Contact Support: Email us at nabadurgamovies@gmail.com with the following details:
- Your registered email address
- Subscription details (Plan name, Payment Date)
- Reason for the refund request
Verification Process: We will review your request and confirm your eligibility for a refund. Additional information may be requested to complete verification.
Processing Time: Once approved, refunds will be processed within 7–10 business days. The refunded amount will be credited to the original payment method used.

4. Free Trials

If you sign up for a free trial and choose not to continue with a paid subscription, you must cancel before the trial period ends to avoid being charged. No refunds will be provided if the subscription is not canceled before the trial expiration date. Monitor your trial period closely to avoid unwanted charges.

5. Changes to This Policy

Naba Durga Movies Pvt Ltd reserves the right to update or modify this Refund and Cancellation Policy at any time. Users will be notified of significant changes via email or in-app notifications. Continued use of Rangoli Cinema after changes signifies acceptance of the revised policy.

6. Contact Us

For any questions or assistance regarding refunds or cancellations, please contact:

📧 Email: nabadurgamovies@gmail.com

We are always available to assist with your concerns. Your satisfaction is important to us, and we strive to address any issues promptly.

Thank you for choosing Rangoli Cinema and for being a valued customer!

Company: Naba Durga Movies Pvt Ltd
Product: Rangoli Cinema
Support Contact: nabadurgamovies@gmail.com